INVESTORS IN PEOPLE FEEDBACK SUMMARY – 2008

Assessor’s comment:

“As an Investors in People specialist and business advisor, I have had the privilege of working with over 150 organisations and would place Hoggett Bowers in my top twenty”.

Key features:

• Senior managers are enthusiastic champions for change; they never rest on their laurels and are continually looking for new ways to improve their business (Hoggett Bowers has a distinctive hands-on consultative style of leadership. Plans are regularly reviewed)
• Senior managers set the direction for the business and have developed meaningful values and beliefs that are owned throughout the organisation (Hoggett Bowers has a clear vision and plans for improvement. Core values govern the way it operates)
• Leaders encourage a partnership approach, working closely with their customers to understand their needs and expectations (Hoggett Bowers’ focus is to deliver the highest standards of service to all its clients and candidates. The consultants are building long term successful relationships with their clients and seek feedback on their performance)
• Senior managers are committed to developing their people and empowering them to increase their contribution to the business (Hoggett Bowers has excellent, structured training programmes including induction. Testimonies confirm that people are given a high degree of autonomy)
• People are encouraged to work as a team and get involved in helping the business to improve.
• Communication is top down, bottom up and across the business. People are encouraged to be open and honest with each other and share information, knowledge and experience. (Team briefings, Consultants’ Meetings, monthly 121’s, 6 monthly appraisals, 360 degree feedback provide good evidence of effective communications)
• A range of measurements are used to assess business performance (NFI, profit, operating margin, repeat business, staff turnover, client and candidate satisfaction ratings)